Support

Getting started

• Didn't receive the email or SMS code? Check spam, wait a minute, then use “Resend”.
• Camera not working? Allow camera and microphone access in your browser settings, or upload a short video recorded on your phone.
• Video rejected? Open My Video Profile to see the reason and record again.

Payments

• Deposits appear once Paystack confirms the payment — usually within seconds.
• If you were charged but your wallet was not credited, contact us with the transaction reference from your bank or Paystack receipt.
• To ask for a review of an engagement charge, open Transactions and choose “Request review”.

More help

See the FAQ, Safety guidelines, or contact us.